Frequently Asked Questions
General
What is Trendy Shoppers?
Trendy Shoppers is a small, family-run business committed to offering affordable, problem-solving products to customers across India.
Where are you based?
We are based in kolkata,West Bengal, India.
Do I need to create an account to place an order?
No, you can place an order as a guest. However, creating an account helps you track your orders and manage your purchases more easily.
How can I track my order?
Once your order is shipped, you'll receive tracking details via SMS and email.
How can I contact customer support?
You can reach us 24/7 via WhatsApp, phone, or email at trendyshoppers.in@gmail.com
Shipping & Delivery
Do you offer free shipping?
Yes, we offer free shipping on all orders across India.
Which courier partners do you use?
We ship using reliable partners like Blue Dart, Ekart, Ecom Express, Amazon, and Xpressbees.
How long does delivery take?
Orders are processed within 1–2 business days and delivered within 5–7 business days.
Do you ship internationally?
No, we currently ship only within India.
Will I receive updates on my delivery status?
Yes, tracking details will be shared via SMS and email once your order is dispatched.
Payments
What payment methods do you accept?
We accept UPI, credit/debit cards, net banking, wallets, and Cash on Delivery (COD).
Is Cash on Delivery available?
Yes, COD is available. However, we will call to verify the order before processing.
Is my payment information secure?
Absolutely. We use Razorpay, a secure and trusted payment gateway to process all transactions.
Returns & Refunds
What is your return policy?
You can request a return within 7 days of delivery. An unboxing video is mandatory for return or exchange eligibility.
Who pays for return shipping?
Return shipping charges of ₹100 are borne by the customer.
When will I receive my refund?
Refunds are processed within 8–15 days after we receive and inspect the returned item.
